26 Dell Avenue
Roy Olen Gorman, Jr.Objective: To maintain a stable position utilizing my strengths and ambition to move forward within the fields of Information Technology, including;
Networking, Repair, and Asset Management. Education:2004-2005 Ridley-Lowell Business & Technical Institute-New London, CT 06320 Graduated 4.0 GPA. 4\03\05 Networking &Technical Support Specialist
DOS, Windows 3.x, Windows 9.x Windows NT Windows XP
MS Word, Excel, Access, PowerPoint, Outlook
Web Page Design, Internet, Intranet, Help Desk Support
Hardware Peripherals, Storage Devices, Multimedia
Troubleshooting Systems, Spyware and virus removal Dell certified in the following
Desktops Printers Additional Courses: A+ Microsoft Certification in Hardware Smartforce Online Training
Microsoft Windows 2000: Configuration: Solving P.C Problems
Microsoft Windows 2000: Installation and Upgrade
Microsoft Windows 2000: New Features and Architecture
Microsoft Windows 2000: The Active Directory
Windows N.T 4.0 Managing Users and Groups, Managing Printing www.learnbywire.com
Windows Vista upgrade:1 Understanding the new interface
Windows Vista upgrade :2 Using Features and Applications
Windows Vista upgrade:3 Planning a Corporate Deployment Societies & Memberships: Alpha Beta Kappa Honor Society--2005 to present Software Experience:Operating Systems: DOS, Windows 3.1, Windows 95/98/ME/NT/2000/XP Applications: Word, Excel, Access, PowerPoint, Out Look Other: Internet Explorer Knoppix 3.1 FireFox. Work Experience:
04/2008-Present-Harris Corporation 703-483-8711 2100 Atlantic Boulevard Suite 300 Dulles, VA 20166
Location: United States Coast Guard Academy
15 Mohegan Ave
New London, CT 06320
Contact: Jeff Flagg Title:Level 4 Technician Class D Local Area Network Technician & Laptop Repair Responsibilities: Tasked with creating new department specific images for deployment Charge with the Deploying of Informational Technologies assets and tracking them in Asset Management and the proper disposal of end of life equipment and testing and tracking computer donations to the Partners In Education Program (PIE). Installing and terminating new network drops and repairing existing network infrastructure Also i am a first responder to computer & network outages on the USCGA campus working closely with Cadets, Faculty and Command members to resolve IT issues.
10/29/2007-04/2008 General Dynamics Information Technologies 401-849-5952 1 Corporate Place Middletown, RI 02842Work Location: United States Coast Guard Academy
15 Mohegan Ave.
New London, CT 06320
Contact: David Dietrich, VP Title:Level 3 Helpdesk Technician & Laptop Repair. Responsibilities: Sole helpdesk technician for the United States Coast Guard Academy. Activate email accounts. Reset passwords and for .mil and .edu users in active directory. Remote into computers to fix larger or more detailed problems concerning software. Entered and assigned tickets to Lan Techs and Application Development Crew for hardware and network problems. Took in cadet laptops for repair and reimaging and made necessary repairs including replacement of; keyboards, CPUs, heatsinks, DVD/CDs and screens. Ordered parts for laptops. Heavy phone work and client contact included taking incoming calls from cadets and staff, troubleshoot minor problems. Set up printers via telephone. Customer experience included a heavy walk-in population regularly.
9/11/06-10/29/2007   Trivin Inc.   860-448-3177   Groton, CTTitle:Level 2 Customer Support Representative Responsibilities: Take in coming calls for Trivin custom software for online vehicle registrations and log them in Clientele. Help clients troubleshoot printer issues, hardware failure’s, log on problems, password issues, online and in store inventory, Dealer management Systems using Web interactive remote support software and MUMPS based programming. Help clients with State and Local DMV laws and regulations for NY, NJ, PA, CT, NC, WI, CA regarding registrations, transfers and leasing of all motor vehicles.
5/22/06 – 9/11/06   Paradigm Technology, Insight (at Pfizer)   917-208-3618   Groton, CTTitle:Intel, UNIX Server Engineer Responsibilities: Assist the Senior Server Build Engineers in the completion of their assigned projects. Racking new incoming HP DL 380 ,DL 580 and Sunfire V490 servers, assuring cables power and network are run to the racks, connecting cables and labeling them. Generating tickets in Service Center (Peregrine-help desk ticketing system), Creating RFC's and CI records in the CMDB
2/14/05 –5/19/06 Mikes Computers 401-596-9191 Westerly R.ITitle:Computer Diagnostics and Repair Technician Responsibilities: Networking repair & installation; hardware & software installation. On-site/off-site repairs and technical service & support, driver imaging and installation. Spyware and virus removal, ordering and purchasing of parts and supplies. Telephone and internet help desk support. 10/04-3/05 Pierce Computer Associates 860-443-7441 New London, CT Computer diagnostics and repair; network repair and installation; hardware and software installation. On-site/off-site repairs and technical and services support, driver imaging, hard drive mirroring, spyware and virus removal.
1991 – 2004 Mystic Shipyard 1 Willow Point, Mystic, CT 860-536-6588Title:Head Painter/Fiberglass Specialist Responsibilities: All aspects of yacht repair, painting, storage/maintenance. Supervision of crew. Inventoried and ordered materials. Placed estimates for overhaul and repair of fiberglass and wood boats. Hobbies: Solo Guitarist/Singer/Songwriter, motorcycling, kayaking Please contact me E-mail email@example.com