10/29/2007- General Dynamics Information Technologies 401-849-5952 1 Corporate Place
Middletown, RI 02842 Contact: David Dietrich, VP Work Location: United States Coast Guard Academy, New London, Connecticut Level 2 Helpdesk Technician & Laptop Repair. Sole Helpdesk technician for more than 700 cadets and staff at the United States Coast Guard Academy.
Heavy phone work included taking incoming calls from cadets and staff, troubleshoot minor problems. Set up printers via telephone.
Customer experience included a heavy walk-in population regularly. Activate email accounts. Reset passwords and for .mil and .edu users in active
directory. Remote into computers to fix larger or more detailed problems concerning software.
Entered and assigned tickets to Lan Techs and Application Development Crew for hardware and network problems.
Took in cadet laptops for repair and reimaging and made necessary repairs including replacement of; keyboards, CPUs, heatsinks, DVD/CDs and screens.
Ordered parts for laptops. 9/11/06-10/29/2007 Trivin .inc 860-448-3177 Groton, CT Level 2 Customer Support Representative Take in coming calls for Trivin custom software for online vehicle registrations and log them in Clientele.
Help clients troubleshoot printer issues, hardware failure’s, log on problems, password issues, online and in store inventory, Dealer management
Systems using Web interactive remote support software and MUMPS based programming. Help clients with State and Local DMV laws and regulations for
NY, NJ, PA, CT, NC, WI, CA regarding registrations, transfers and leasing of all motor vehicles.
5/22/06 – 9/11/06 Paradigm Technology, Insight 917-208-3618
Work location: Pfizer, Groton, CT
Intel, UNIX Server
Engineer
Assist the Senior Server Build Engineers in the completion of their assigned projects. Racking
new incoming HP DL 380 ,DL 580 and Sunfire V490 servers, assuring cables power and network are run to the racks, connecting cables and labeling
them. Generating tickets in Service Center (Peregrine-help desk ticketing system), Creating RFC's and CI
records in the CMDB
2/14/05 –5/19/06 Mikes Computers 401-596-9191 Westerly, R.I Computer diagnostics and repair; networking repair & installation; hardware & software installation.
On-site/off-site repairs and technical service & support, driver imaging and installation. Spyware and virus removal, ordering and purchasing
of parts and supplies. Telephone and internet help desk support.
10/04-3/05 Pierce Computer Associates 860-443-7441 New London,
CT
Computer diagnostics and repair; network repair and
installation; hardware and software installation. On-site/off-site repairs and technical and
services support, driver imaging, hard drive mirroring, spyware and virus removal.
1991 – 2004 Mystic Shipyard 860-536-6588 Mystic, CT
Head
Painter/Fiberglass Specialist
Responsible for all aspects of yacht repair, painting, storage/maintenance. Supervised crew,
Inventoried and ordered materials, Placed estimates for overhaul and repair work
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