26 Dell Avenue
New London, CT 06320
E-mail roygorman@gmail.com

Roy Olen Gorman, Jr.

Objective: To maintain a stable position utilizing my strengths and ambition to move forward within the fields of Information Technology, including;
Networking, Repair, and Asset Management.

Education:2004-2005 Ridley-Lowell Business & Technical Institute-New London, CT 06320 Graduated 4.0 GPA. 4\03\05

Networking &Technical Support Specialist
DOS, Windows 3.x, Windows 9.x Windows NT Windows XP
MS Word, Excel, Access, PowerPoint, Outlook
Web Page Design, Internet, Intranet, Help Desk Support
Programming Languages, HTML, JavaScript, LINUX
Hardware Peripherals, Storage Devices, Multimedia
Troubleshooting Systems, Spyware and virus removal

Dell certified in the following
Notebooks     PowerVault
PowerConnect     Servers
Desktops     Printers

Additional Courses: A+ Microsoft Certification in Hardware

Smartforce Online Training
Microsoft Windows 2000: Configuration: Solving P.C Problems
Microsoft Windows 2000: Installation and Upgrade
Microsoft Windows 2000: New Features and Architecture
Microsoft Windows 2000: The Active Directory
Windows N.T 4.0 Managing Users and Groups, Managing Printing

www.learnbywire.com
Windows Vista upgrade:1 Understanding the new interface
Windows Vista upgrade :2 Using Features and Applications
Windows Vista upgrade:3 Planning a Corporate Deployment

Societies & Memberships: Alpha Beta Kappa Honor Society--2005 to present

Software Experience:Operating Systems: DOS, Windows 3.1, Windows 95/98/ME/NT/2000/XP Applications: Word, Excel, Access, PowerPoint, Out Look Other: Internet Explorer Knoppix 3.1 FireFox.

Work Experience:
04/2008-Present-Harris Corporation     703-483-8711    2100 Atlantic Boulevard Suite 300   Dulles, VA 20166
Location: United States Coast Guard Academy
15 Mohegan Ave
New London, CT 06320
Contact: Jeff Flagg

Title:Level 4 Technician Class D Local Area Network Technician & Laptop Repair

Responsibilities: Tasked with creating new department specific images for deployment Charge with the Deploying of Informational Technologies assets and tracking them in Asset Management and the proper disposal of end of life equipment and testing and tracking computer donations to the Partners In Education Program (PIE). Installing and terminating new network drops and repairing existing network infrastructure Also i am a first responder to computer & network outages on the USCGA campus working closely with Cadets, Faculty and Command members to resolve IT issues.

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10/29/2007-04/2008    General Dynamics Information Technologies    401-849-5952     1 Corporate Place     Middletown, RI 02842

Work Location: United States Coast Guard Academy
15 Mohegan Ave.
New London, CT 06320
Contact: David Dietrich, VP

Title:Level 3 Helpdesk Technician & Laptop Repair.

Responsibilities: Sole helpdesk technician for the United States Coast Guard Academy. Activate email accounts. Reset passwords and for .mil and .edu users in active directory. Remote into computers to fix larger or more detailed problems concerning software. Entered and assigned tickets to Lan Techs and Application Development Crew for hardware and network problems. Took in cadet laptops for repair and reimaging and made necessary repairs including replacement of; keyboards, CPUs, heatsinks, DVD/CDs and screens. Ordered parts for laptops.

Heavy phone work and client contact included taking incoming calls from cadets and staff, troubleshoot minor problems. Set up printers via telephone. Customer experience included a heavy walk-in population regularly.

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9/11/06-10/29/2007     Trivin Inc.    860-448-3177     Groton, CT

Title:Level 2 Customer Support Representative

Responsibilities: Take in coming calls for Trivin custom software for online vehicle registrations and log them in Clientele. Help clients troubleshoot printer issues, hardware failure’s, log on problems, password issues, online and in store inventory, Dealer management Systems using Web interactive remote support software and MUMPS based programming. Help clients with State and Local DMV laws and regulations for NY, NJ, PA, CT, NC, WI, CA regarding registrations, transfers and leasing of all motor vehicles.

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5/22/06 – 9/11/06     Paradigm Technology, Insight (at Pfizer)    917-208-3618     Groton, CT

Title:Intel, UNIX Server Engineer

Responsibilities: Assist the Senior Server Build Engineers in the completion of their assigned projects. Racking new incoming HP DL 380 ,DL 580 and Sunfire V490 servers, assuring cables power and network are run to the racks, connecting cables and labeling them. Generating tickets in Service Center (Peregrine-help desk ticketing system), Creating RFC's and CI records in the CMDB

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2/14/05 –5/19/06     Mikes Computers     401-596-9191     Westerly R.I

Title:Computer Diagnostics and Repair Technician

Responsibilities: Networking repair & installation; hardware & software installation. On-site/off-site repairs and technical service & support, driver imaging and installation. Spyware and virus removal, ordering and purchasing of parts and supplies. Telephone and internet help desk support. 10/04-3/05 Pierce Computer Associates 860-443-7441 New London, CT Computer diagnostics and repair; network repair and installation; hardware and software installation. On-site/off-site repairs and technical and services support, driver imaging, hard drive mirroring, spyware and virus removal.

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1991 – 2004     Mystic Shipyard     1 Willow Point, Mystic, CT     860-536-6588

Title:Head Painter/Fiberglass Specialist

Responsibilities: All aspects of yacht repair, painting, storage/maintenance. Supervision of crew. Inventoried and ordered materials. Placed estimates for overhaul and repair of fiberglass and wood boats.

Hobbies: Solo Guitarist/Singer/Songwriter, motorcycling, kayaking

Please contact me E-mail roygorman@gmail.com